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Disaster Recovery Resources

Disaster Recovery Resources

The hurricane season for the Gulf of Mexico lasts from June 1 to November 30 annually. It is important to prepare ahead of time. You will find federal, state and local resources listed below. For assistance, please contact our Houston District Office at (713) 383-9234, Monday - Friday from 9:00 a.m. to 5:00 p.m.

Federal Recovery Resources

Disaster Preparedness

National Hurricane Center

FEMA Evacuation Guidelines:

  • Keep a full tank of gas in your car if an evacuation seems likely. Gas stations may be closed during emergencies and unable to pump gas during power outages. Plan to take one car per family to reduce congestion and delay
  • Listen to a battery-powered radio and follow local evacuation instructions.
  • Leave early enough to avoid being trapped by severe weather.
  • Be alert for washed-out roads and bridges. Do not drive into flooded areas.
  • Stay away from downed power lines.
  • Unplug electrical equipment, such as radios and televisions, and small appliances, such as toasters and microwaves. Leave freezers and refrigerators plugged in unless there is a risk of flooding.

Be Alert of Scams/Fraud

FEMA Disaster Survivor Assistance (DSA) crews, housing inspectors and other officials are working in areas impacted by the hurricane. They carry official identification badges with photo IDs. FEMA and U.S. Small Business Administration (SBA) representatives never charge applicants for disaster assistance, inspections or help in filling out applications.

Don't believe anyone who promises a disaster grant in return for payment. They don’t represent FEMA.

Don't give your banking information to a person claiming to be a FEMA housing inspector. FEMA inspectors are never authorized to collect your personal financial information.

FEMA personnel are working in communities to help people apply for disaster assistance. They carry FEMA photo identification and never ask for, or accept, money. If anyone asks you for money in return for FEMA services, they do not represent FEMA. If you did not apply for assistance but receive a letter from FEMA, please call the FEMA Helpline at 800-621-3362.

How to Report Fraud

If you believe you are the victim of fraud or a scam, report it immediately to your local police or sheriff's department or contact the Office of the Texas Attorney General Consumer Protection Hotline at 800-621-0508.

If you suspect fraudulent activity involving FEMA, you can report it to the FEMA Fraud Branch at:  StopFEMAFraud@fema.dhs.gov, fax: (202) 212-4926 or write to: FEMA Fraud and Internal Investigation Division, 400 C Street SW Mail Stop 3005, Washington, DC 20472-3005.

If you suspect identity theft, please visit Identity Theft | FTC Consumer Information or IdentityTheft.gov.

To view an accessible video about fraud, visit: FEMA Accessible: Fraud FEMA (youtube.com)

Important National Assistance Phone Numbers

  • 211—Community services and information (assistance with damages)
  • 311—Municipal government services (report debris)
  • 411—Directory assistance
  • 511—Traffic information 
  • 611—Phone company
  • 711—TDD and Relay for the Deaf 
  • 811—Call before you dig (Underground public utility location)
  • 911—Emergency services (police, fire, EMS)

Local Emergency Phone Numbers

  • Brazoria County Emergency Management (979) 864-1064
  • City of Stafford Emergency Management (281) 208-6983
  • FEMA Disaster Assistance 1-800-621-3362
  • Fort Bend County Emergency Management (281) 342-6185
  • Houston Office of Emergency Management (713) 884-4500
  • Missouri City Emergency Management (281) 403-5484
  • Roadside Assistance 1-800-525-5555
  • Texas Department of Emergency Management 512-424-2208
  • TxDOT statewide road closures 1-800-452-9292

Utility Resources

Cooling Centers

Additional Federal Resources

Additional State and Local Resources